Submit a Claim Tutorial
To submit a warranty claim on a existing product; please click the below button.
1Visit Warranty Claim Website
a
Login to www.upgnet.com with user name and password
b
Click on “Go to Centers”
c
Go to the “Warranty Center” on the main menu
d
Choose “Warranty Claims”
e
Look for “Submit Standard Warranty Claim” and choose ‘Parts, Labor and Change Out claim’
f
Enter the document control number
This can be anything you want to use to reference back to your original paper work (work order number, service ticket number, York invoice number, customer’s last name etc.)
2Enter Unit Information
a
Enter Serial Number of the unit that the part belongs to
Serial numbers are 4 letters and 6 numbers (example LLLL######) or a letter, number, letter and 7 numbers (example L#L#######)
b
Enter date the part failed
c
Enter your Nate Certification number*
If you are participating in the Nate incentive program, enter your Nate Certification number. If you are not participating in this program do not enter any information.
d
Click ‘Continue’ button
e
Enter Consumer’s information
Must be that of the Homeowner/End User and Equipment Location
f
Click ‘Continue’ button
3Enter Parts Information
a
Enter reference number*
This can be anything you want to use to reference back your original paper work (work order number, service ticket number, York invoice number, customer’s last name etc).
b
Click ‘Continue’ button
c
Scroll down until you see the “Add Parts Section”
d
Enter New & Failed part numbers
All parts begin with S1-
e
Verify invoice number field is filled in
f
Enter your 7-digit York invoice number in the box to the right
Do not add the -00/-01 suffix with your invoice number
4Submit Claim
a
Click ‘Add’ button
b
Print a copy of your claim for your records
c
Click ‘Continue’ button.
d
Amount Requested Screen – please verify amount
e
Click ‘Submit Claim’ button
